These are the characteristics that you will aim to emphasize and mimic in the analogous empathy immersion. Step 2: Identify the main attributes of your topicĮvery problem space has its own unique attributes, in the form of touch points, processes, or feelings, which are essential to that problem space. In my exercise, I wanted my team to experience the pain points of staff management that merchants often struggle with.
Defining the topic helps to narrow down the search for analogies and focus on what is most important to convey. Problem spaces can be very broad, so it’s important to focus attention on specific topics. So here’s my story of building empathy using digital LEGO bricks, as well as a step-by-step guide on how to carry out an analogous experience activity with your team. Additionally, many of the experiences and opportunities we take for granted in an office environment were quickly out of the question with the pandemic, so I found myself trying to design an analogous empathy experience that would be just as powerful in a digital environment. When I started to put together an analogous empathy activity for my team, I came across examples of analogous exercises but no clear guide on how to develop one.
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